Seems like a pretty simple concept right? In general, this should be a goal of all businesses, but we’ve recently launched a new effort to dig deep and work with our customers to make our business and your experience even better.
We are currently conducting interviews with interested customers – two from each industry we service per month. Each interview takes about 30 minutes or so and consists of a series of open-ended questions to help facilitate the conversation, but make sure we give you enough room to make your voice heard! The point of customer feedback and “interviews” is to understand who our customers really are, and how they’re using Pipe and Drape on a daily basis. Getting insight into your daily interactions with your own business, event experience, or use of products can help us better cater to your needs and possible frustrations. It can also help us understand what our customers enjoy. It’s a simple exercise to help improve the Georgia Expo experience, whether that’s refining our customer service, bettering our shipping, or improving tasks/interactions on the website (better navigation and information architecture, checkout process, etc.).In other words…do more of what you want, and less of what you don’t!
So far, the experience has been fantastic. We’ve learned a lot, customers have gotten to express their opinions, and we are now excited to do even more. If this sounds like something you would be interested in, then reach out! We’re also offering $50 store credit, or a $25 Starbucks gift card to anyone who participates. Contact us at firstname.lastname@example.org or give us a call at 800-433-9767 and let us know that you’re interested in signing up for a customer interview.