Shipping Information

Where is Georgia Expo located?

We are located approximately 30-45 minutes north of Atlanta, GA, off Exit 111 on I-85 N:

Georgia Expo Manufacturing Corporation
3355 Martin Farm Road
Suwanee, GA 30024

Can I pick up my order?

Yes! When placing your order online, use our address as the ‘Shipping Address’ on the checkout page for customer pick up, and this will remove the shipping charges. Please add a note to your order to specify when you would like to pick up your order. You will also receive an email from our sales department once the order has been processed and is ready for pick up.

Please pick up your order within ten (10) business days from confirmation, or it will be refunded and re-inventoried, with a 25% restocking fee deducted from the refund. Custom or made to order items, like drape, will not be refunded. If you need us to hold your order longer, you can arrange that with a sales rep for an additional fee of $25/day; please contact us at [email protected] or 1-800-433-9767 with your order number.

A lot of our products are large/bulky. Please ensure you have a large enough vehicle when picking up. If you are unsure, please contact us at [email protected] or 1-800-433-9767 with your order number so we can let you know the sizes of the boxes, bundles, and/or pallets that comprise your order.

For local pickup, please go to Dock # 17 of our warehouse, located at the back of Georgia Expo’s office. Georgia Expo shares its building with Rossi; to access GE’s Dock # 17, please drive down on “the Rossi side” and make the first LEFT to go behind the building. Our Dock # 17 is about halfway down, next to a pedestrian access door, and has a sign overheard for FedEx & Customer Pickup.

Our pickup hours are Monday through Friday from 1-4 PM. We can arrange for limited pickups from 9-11:30 AM; please call 1-800-433-9767 before coming to pick up and speak with a sales representative if you need to coordinate a morning pickup. We cannot facilitate any pickups from 12-1 PM, as Shipping and Receiving take their lunch during that time.

Please view our entire Customer Arranged Transportation Policy for all information regarding pick-ups.

How long will it take to make my order?

We are a manufacturing company and 99% of our drape and fabric products are sewn to order.
Please allow 1-3 days’ production on your order.

If you have a rush order, please add a note at checkout, and we will do our best to accommodate your request.
If our production schedule is full, we will contact you to explore expedited shipping or alternative product options.

Please note that orders placed after 4:00 PM EST or over the weekend will be processed and released to production the next business day.

What are the standard shipping transit times to my location?

We offer FedEx Ground®, FedEx Home Delivery®, FedEx 2Day®, and FedEx Standard Overnight®. For larger shipments, we offer FedEx Freight Priority®. At times we may utilize other shipping carriers as well.

If you require a different service provider or service level, please contact us at 1-800-433-9767 to take your order over the phone.

NOTE: For LTL shipments, if a lift-gate or other accessorial (e.g. delivery appointment, inside delivery, limited access) is required upon delivery, additional shipping charges will apply. Please call 1-800-433-9767 to speak with a sales rep regarding any special delivery requirements.

Below are the FedEx Ground® and FedEx Freight Priority® transit time maps showing the estimated transit time from Georgia Expo’s zip code (30024).

 

FedEx Ground Shipping to US and Canada from Georgia Expo
FedEx Freight Priority Shipping to US and Canada from Georgia Expo

For FedEx 2Day®, the transit time is two (2) business days with an estimated delivery by 4 PM.

For FedEx Standard Overnight®, the transit time is one (1) business day with an estimated delivery by 3 PM.

Transit times are estimates only and do not include the day of pickup, weekend days, or holidays.

Please note when shipping internationally, we will clear customs through FedEx Trade Networks Transport & Brokerage, Inc. These international shipments are quoted door-to-door, including all brokerage, duties, and fees.

If you would like to use your own customers broker, please contact us at 1-800-433-9767 to place your order over the phone.

NOTE: For LTL shipments, if a lift-gate or other accessorial (e.g. delivery appointment, inside delivery, limited access) is required upon delivery, additional shipping charges will apply. Please call 1-800-433-9767 to speak with a sales rep regarding any special delivery requirements.

Where do you ship to?

Through our online store, Georgia Expo ships to the contiguous United States (“lower 48”) and Canada.

For other destinations, contact us for shipping rates at [email protected] or call 1-800-433-9767.

Can you ship my order for free?

Pipe and Drape is long, bulky, and sometimes heavy – we understand the potential “sticker shock” at shipping costs, especially in a world where it seems like everything seemingly ships for free.

Because Georgia Expo manufactures and sells our products at wholesale prices, shipping costs are assessed on each order based on the products’ total weight and the size and number of boxes.

Other companies that offer ‘free’ or seemingly reduced shipping costs sell products at higher prices than we do, and the shipping is included in those higher prices. Georgia Expo does not mark up its products to include the cost of shipping.

Georgia Expo is set up to give you the best product prices and the best shipping costs industry wide. We offer a Best Price Guarantee that if you were to find the same product or products that we manufacture for a lower price elsewhere, we will not only meet the price, we’ll beat it – the total price of the product + shipping will be lower with Georgia Expo than anywhere else.

The shipping rates on our website pull directly from FedEx with our volume discount already applied.  If you compare our total price (product + shipping), we feel confident that Georgia Expo offers the best value out there (with the fastest turnaround).

Why does the shipping cost so much?

Here are some of the reasons your shipping may appear high compared to the products purchased. We can help you pick a different product that may be more expensive but less costly to ship. If the shipping cost is a concern, please call in to us at 1-800-433-9767 or chat with one of our sales representatives about your project so they can recommend the most cost-effective solution for your application. 

  • LTL (Less than Truckload) or “Freight”: Some orders are going to be too heavy or too large to ship Ground – for example, any shipment with boxes longer than 96” (8’) have to ship LTL (“Freight”), regardless of the order size. For other orders, especially those that exceed 150lb or consist of 8+ boxes, Freight shipping might be more economic than Ground shipping.

If you choose the Freight option, please ship to a commercial address with a loading dock and/or forklifts onsite to avoid additional charges. Shipping Freight to a residence, for instance, almost always requires a lift-gate service be added to the shipping cost. If you have questions, please call 1-800-433-9767 and a sales rep can work with you on shipping your order.

  • Holiday Surcharges: During November and December, shipping rates tend to spike due to higher package volumes and increased demand in the market, leading to higher fuel costs.
  • Residential Delivery: Shipping to a residential address results in higher shipping costs. If you can ship to a commercial address, you will save money.
  • Overlength Items: Pipes (Uprights) over 96” (8’) include an expensive overlength charge. You might consider instead Telescoping Uprights that cost more per item, but ship much more affordably due to their adjustable height.
  • Weight: Our Pipe and Drape frames are ultra-durable because they use heavy steel base plates as their foundation. The bases or base weights may not cost much by themselves, but they range from 10-35lbs each, and that starts to add. The higher the weight of an order, the more expensive the shipping will be.
What if something happens to my order during transit?

We advise that you place your order EARLY, as delays in transit can sometimes occur (through no fault of Georgia Expo’s). Examples of this include inclement weather, mechanical failures, and other such unforeseen and uncontrollable circumstances.

We strongly advise selecting an expedited shipping rate if your order is a rush and you want to have delivery by a certain date. Please call us at 1-800-433-9767 with any questions regarding expedited shipping options.

Unless you are advised otherwise by a Georgia Expo team member, your order will be shipped all together; however, it is not uncommon for a multi-piece consignment to become separated during transit, with the individual handling units of your order delivering at different times. Upon shipment of your order, you will receive an email with handling unit (quantity and contents of each) and tracking information. You may follow your order’s progress with that tracking number.

Unless expressly agreed to in writing, Georgia Expo will not be held responsible for missed delivery dates of any shipment or the performance of any third party, including (but not limited to) shipping companies. If an expedited shipment is delayed, Georgia Expo’s maximum liability to you shall not exceed the value of the shipping charges already prepaid by you. If your order is delayed and you choose to refuse your shipment or return it, your order will be treated as a return under the terms stated on the Terms of Service page. Custom and made-to-order items, such as drape, are not refundable.

More Info:

For more information and some helpful tips, read our blog post on Purchasing Pipe and Drape or watch our video below.

Shipping Info Video